RETURN & REFUND POLICY
If you are not completely satisfied with any items purchased, you can return them to us within 14 days for a full refund or exchange.
Please return unwanted or incorrect items in perfect, resalable condition, including the original packaging for a full refund or exchange.
To return items, please email with your order number and return address.
The Consumer Contracts Regulations 2013 offers you the following cancellation rights when you buy online or by phone:
- You have the right to return your order within 14 days of the date the order is delivered to you.
- You then have a further 14 days from notifying us to return the goods.
- Postage will be supplied for UK returns. A quote for international returns will be provided on receipt of your returns email.
- We will reimburse to you the amount in relation to goods to which cancellation rights apply, via the method used to pay for the original transaction. This does not include Next day or international delivery costs.
- We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
- Please return your goods to us in the exact condition you received them, including original packaging, to Mahala Ltd, 261 Well St, London E9 6RG, UK